Customer Operations Shift Team Leader
Lanes Group PLC / Information and communications technology service managers / Berkshire
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At the Lanes Group nothing is more important than the health, safety and welfare of our people and our customers. It’s a major reason we are the UK’s largest independent specialist drainage contractor, with a turnover in excess of £150 million, over 1900 people and a country wide network of branches. Position Customer Operations Shift Team Lead Location; Slough,Berkshire Job Type Permanent Hours Shift Pattern (Earlies and Lates) Salary £30,000 Strictly No Agencies Please About the role:- You will be responsible for, the effective management of a regionally focused team to deliver overall customer satisfaction & operational performance, through effective and efficient coordination and planning of all works associated with WNS Contract. This position will report into the Customer Operations/Planning Managers and liaising with Thames Waters’ Regional Planning Manager. The position will drive outcomes for customer satisfaction, asset health, flooding and pollution, by executing priorities for work planning (reactive & planned) in a region. This position will have a number of direct reports, such as; Customer Coordinators, Schedulers, Customer Assurance and Technical roles. These individuals will be responsible for the operational management within a designated geographical area providing functional support, coaching and development opportunities. They will also channel best practice and continual improvement as a priority for the business. Previous Water/Waste Water industry experience with a knowledge of networks, job types, equipment/technology and H & S factors We are an equal opportunities employer and welcome applications from under-represented areas of the community.

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