IL Tenancy Sustainment Officer
Networx / Shop sales assistants / Gloucestershire
Please note that the application deadline has passed.

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37 hours a week Permanent Gloucester City Homes is an independent housing association providing excellent housing management services to over 5,200 tenants and 260 leaseholders in Gloucester. We are looking for a Tenancy Sustainment Officer to work within our independent living team. The successful candidate will deliver a high quality enhanced housing management service, to develop and sustain individual service user’s capacity to live independently within their accommodations whilst sustaining and being compliant with their tenancy expectations. Coming from a background in social housing, you will have worked within sheltered housing schemes for older vulnerable people where independence is actively promoted. You will have an understanding of adult safeguarding along with knowledge of housing legislation around tenancy and income recovery. You must have excellent communication, interpersonal, and negotiation skills with a strong customer focus and an ability to understand the needs of our clients, handling difficult situations sensitively together with the ability to understand the needs of different client groups and individuals, ensuring equitable and appropriate treatment for all. You will also be able to work under pressure, dealing with emergency and challenging situations calmly and effectively. You must also have strong IT skills with experience of data collection. A clean UK driving licence is required and this role is subject to DBS check. Gloucester City Homes offer excellent benefits including flexible working, town centre office with free parking or free bus travel, subsidised gym membership, Social Housing Pension Scheme, up to 29 days annual leave excluding bank holidays, childcare vouchers and employee wellbeing package. To discuss this post further, please contact Kim Hewitt, Independent Living Co-ordinator on 01452 833169 or email Closing Date: 20th August 2017 Interview Date: 29th August 2017 To apply: please visit or contact the Human Resources team on 01452 833147.

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Please note that the application deadline has passed.