IT Support Administrator
SwanseaIT Limited / Manufacturing managers / Wales
Please note that the application deadline has passed.


We're looking for an IT Support Administrator to help cater towards our growing number of clients' needs. After 7 years in the market, we're growing faster than ever, and looking for technicians and administrators with a positive persona to join our award winning team and help us look after our clients on an even more personalised level.
You will be responsible for managing our clients support queries, questions and some training. Taking ownership of clients issues, and acting as their ambassador right through to resolution to provide the best customer service possible. Collaborate with team members in designing and developing technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability.
RESPONSIBILITIES:
* Work in a collaborative environment where team members are encouraged to learn, innovate, and propose creative solutions to solve complex problems.
* Work with our clients to ensure they are able to navigate the complexities of our powerful software solutions
* Work to ensure that every issue is resolved to the clients satisfaction and within our high standards
POSITION REQUIREMENTS
You would be a good fit for this role if you:
* Have strong proficiency in MySQL, PHP, HTML, CSS and Javascript
* Have strong problem solving and analytical skills
* Are experienced with a range of operating systems, including MacOS, Windows & Linux
* Have a good basic understanding of networking, and basic network diagnosis (such as ping, packet loss, bandwidth management)
* Have command line experience
* Are experienced with data manipulation through Excel (eg. removing duplicate records, prefixing and formatting data validation)

Publication date
2017-10-10

Please note that the application deadline has passed.