Operations Support Manager
NSL Ltd / Shop sales assistants / London
Please note that the application deadline has passed.


Due to continued growth we are now recruiting for an Operations Support Manager in Barnet. The purpose of the role is to support the Client Account Manager in the implementation and maintenance of quality systems ensuring best practice is adhered to throughout the operation. Key elements of the role; To be the client’s secondary contact in the absence of the Client Account Manager To monitor the level of the absence and sickness providing recommendations where appropriate Hold daily Team Briefing Sessions To provide management information/ reports as and when necessary for the Client Account Manager To deal with all written customer enquiries and complaints in accordance with set standards and the customer care policy, logging each occasion against the appropriate case record To prepare the monthly enforcement plan and to monitor the success of those on-going on a daily basis To assist in developing Quality Assurance systems and procedures in the service area To receive and administer the implementation and removal of parking suspensions To undertake the duties of the post in accordance with the Quality Assurance systems and procedures within the service Cost control of consumables items Control of vehicle costs and maintenance through process management and telematics To be flexible – carry out any other duties as and when required by the Management The ideal candidate; Excellent level of computer literacy in Microsoft Office, including, Word, Excel and Outlook Operational management skills Ability to communicate with the client and represent NSL at client meeting Ability to communicate with staff effectively at all levels Ability to organise and motivate contract staff Ability to delegate tasks when required Familiarity of the TMA 2004, the RTA1991 and other parking legislation would be ideal In return for your hard work and time; £35K - £37K 25 days days annual leave plus bank holidays Pension scheme Excellent training & development Interested? Apply now!

Publication date
2017-10-11

Please note that the application deadline has passed.