Service Desk Team Leader
Vertifi Limited / Production clerks / London
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Service Desk Team Leader Location: London Salary: £30,000 dependant on experience plus great benefits Further benefits offered to the Service Desk Team Leader: • 22 days’ holiday, plus your birthday off and one day extra for every year of company service • Private healthcare • Company pension scheme • Free access to our company Perk box system (100’s of free benefits including discounted gym membership, restaurant vouchers, cinema tickets, mobile insurance, shopping discounts, etc.) • Individual training budget for every employee • Great social culture, regular staff events, energetic and motivated atmosphere The role of the Service Desk Team Leader: We are looking to recruit a Service Desk Team Leader with a background in networking and datacentres, reporting to the Backbone Connect Service Delivery Manager. Your responsibilities will be the day-to-day running of the IT Service Desk, ensuring that all process and procedures are adhered to. You will actively mentor your direct reports on the Service Desk, be proactive in developing Service Improvement initiatives while also being responsible for overseeing the incident process. Duties of the Service Desk Team Leader: • Directly line managing Support Engineers • Incident, Change, Problem, and configuration management • Ticketing System administration (Zendesk) • Task assignment and delegation • Scheduling resources for project support activities • Mentoring junior team members • Management and customer reporting Requirements of the Service Desk Team Leader: • Previous Service Desk Team Leadership Experience • We are looking for an experienced support team leader with the experience to grow and lead the Backbone Connect Service Desk as our company undergoes rapid growth. • A can-do, lead from the front attitude with the ability to shine under pressure and the want to bring out the best in those around them. • Someone who takes pride in what they do and understands that the Service desk is the window in which customers view the whole of Backbone Connect. • Knowledge of Networking and datacentre infrastructure an advantage but not essential Why work for Backbone Connect? Backbone Connect are one of the fastest growing technology companies of our type in the UK. We've succeeded in a competitive industry by being different. Different in the way we treat our customers, different in the way we build our culture. We focus on recruiting and developing the best people possible in all positions. Our company culture is to be ‘Better than Best Practise’ in everything we do. This means constantly working to support the growth and development of our staff and ensuring that they are always doing everything possible to provide a fantastic working environment. If you feel you’re suitable for this Service Desk Team Leader role then please apply today!!

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Please note that the application deadline has passed.