Team Leader - Administration - 6 Month Fixed Term Contract
Canon Europe Limited / Business services agents not elsewhere classified / Surrey
Please note that the application deadline has passed.


This 6 month contract, will give you the scope to demonstrate your strong team leader skills as you manage a team who provides business administration support for Canon's contracts with its business customers. Ability to motivate and drive results through people, commitment to quality and problem solving and someone who enjoys team work as you are are one of a team of team leaders. Great career opportunity, apply now! You will be using your team leadership skills to effectively manage teams across Business Operations and will be responsible for the day-to-day operational processes and service levels within the Business Operations function. The role requires someone who is flexible and adaptable to deal with a wide range of operational areas, with drive and enthusiasm to ensure that the team are focused on meeting or exceeding the expectations of internal and external customers. What We Give: With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. The role gives you an excellent opportunity to display your leadership skills to supervise, motivate and develop a team of Business Operations employees, to include desk accompaniments and ongoing development plans. This includes recruitment of team members and carrying out of monthly team meetings, one to one meetings and performance reviews. You'll identify productivity and efficiency opportunities, to facilitate efficient and effective achievement of Company and department objectives and to implement and monitor changes. You'll ensure Company policies and procedures are complied with and carry out control activities in line with SOX processes. In addition, you'll proactively build and manage relationships with customers through attending events / meetings, review meetings and maintaining regular contact ensuring reporting is cohesive and in a standard format across the Team Leader population Using your communication skills, you'll build relationships with other support functions to facilitate the achievement of the department and company objectives and using your strong people management skills, you'll act as the escalation point for query management from Business Operations team members, other departments, and make decisions as appropriate. You'll conduct regular query reviews, setting individual targets and will monitor success against them. You will identify training needs and ensure your team have adequate training & skills to perform efficiently and achieve SLAs. Working closely with fellow Business Operations Team Leaders, you'll ensure the effective delivery against E2E processes. Your career development is important at Canon and we encourage you to own your development with the support and guidance of your Manager. What We Ask: You will need strong experience of customer fulfillment delivery process & associated administration activities and experience in people management within the last year, ideally including performance management, coaching, building and motivating teams You'll be highly customer focused and delivery oriented and will possess strong communication skills, in order to understand customer issues and to find ways to exceed customer expectations. You're excellent management skills will demonstrate your proactive & problem solving skills. You'll possess strong coaching and relationship building skills and will have an ability and enthusiasm to learn and understand Canon's product & solutions. By nature, you will be well organised and possess strong planning skills. Overall you will have excellent customer centric approach to your work. Technically you will be IT literate in standard office systems, eg: Excel, Outlook You Will Need: For this role, you will have excellent planning and or

Publication date
2017-10-10

Additional information
Sally Norvell-Baker

Please note that the application deadline has passed.